We're here to helpOur friendly team is happy to help with all queries regarding your rental and your rental car.
Please quote your rental agreement or reservation number when you contact us, so that we can recall details of your rental on our system.
Before your journey
8am – 9pm
Seven days a week
- +41 (0) 848 81 18 18
During your journey
Queries during the rental period should be referred to the hire station where you picked up your vehicle.
- 24-Hour Breakdown Assistance
- +41 (0) 44 200 60 13
- For questions about your profile and rewards
- +41 (0) 800 22 44 00
- Tel.: +49 (0) 6171 681 351
- Avis Budget Autovermietung GmbH & Co. KG
Zimmersmühlenweg 2161437 Oberursel
- Avis press and PR office
- Tel.: +41 22 879 85 02
- Weber ShandwickLaetitia Tettamanti
- Data protection representative
- Fax: +49 (0) 69 9043 7974
- Agoratra AG Sascha HesseHanauer Landstraße 151 - 15360314 Frankfurt am Main
- Business customer queries
- Tel.: +41 (0) 43 456 92 27
- Used car sales
- Herr Schmid:
+41 (0) 44 809 18 34
Get in touch by post
- Avis Budget Autovermietung AG
Dispute resolutionWe are a member of the European Car Rental Conciliation Service (ECRCS) and a number of local car rental conciliation services.
These organisations independently reviews disputes with no additional cost to you. If you make complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. We will tell you who this is.